Q. Will my insurance company let me choose my own repair shop?
A. As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. This is the Law!
Q. Do I need more than one estimate?
A. No, Do not waste your time or that of several shops getting estimates. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf. Your insurance adjuster may have to inspect the damage. This can be done at an insurance drive-in claim centre or at the shop you have chosen.
Q. When should I notify my Insurance Company
A. Before authorizing any repairs notify your insurance company or agent and tell them where the damaged vehicle can be inspected.
Q. Is the work guaranteed?
A. Most collision and repair centres guarantee their collision work to some degree, which may not include the paint job. Ask to see a copy of the shop's guarantee and have any information you do not understand clarified. Orv's has a lifetime paint and collision guarantee.
Q. What should I look for when choosing a repair shop?
A. Look for signs that indicate repair technician training and certification. Memberships in professional trade associations and the Better Business Bureau indicate that the shop is keeping up with the latest repair procedures.
Q. Will the colour of my new paint job match?
A. Yes, our computerized mixing and digital scanners will make sure the colour accuracy on your new paint job is exact.
Q. How long will I be without my car?
A. Some repair jobs are finished the same day! Most supplies are delivered overnight, but we will make sure you get your car back ASAP! We will work evenings and weekends if that's what it takes to get the job done.
Q. Can I be sure my car is safe?
A. At Orv's we provide a lifetime guarantee on repairs and offer car approved and insurance approved repair procedures.